What would break first in your business if you doubled your client base tomorrow?
We’re a recurring-heavy business (~90% of revenue) with strong retention and a 21 tech team.
If we doubled overnight, hiring and training would break first. We rely on culture-fit techs delivering a high-touch, “magical” experience—and that doesn’t scale instantly.
The pressure points would be:
- Hiring pipeline
- Training capacity
- Quality control
- Scheduling + admin load
We’re now focused on building systems specific to these pressure points that can support 2x growth before it happens without losing service quality.
