Forum Discussion

SamAshborn's avatar
SamAshborn
Contributor 2
2 days ago

Who answers the phone when the owner and all the techs are on jobs all day?

When the owner and every tech are out on jobs all day, who actually answers your business line? Are you running it through an office manager or scheduler, handing it to a spouse or family member, s...
Vintrone86's avatar
Vintrone86
Contributor 2
4 hours ago

Having someone 100% on the phones or not at all is a lesson most people learn the hard way, so thanks for laying out the tradeoffs this clearly.Your point about call centers losing the personal touch is spot on. The gap that tends to show up even with a dedicated person is the second call that lands while they're still on the first. The question will be, How do you handle that? Does it roll to voicemail, or does something else answer it?