I agree with the others here that more context is needed. One thing I’d want to understand is how the quotes are presented. Are you reviewing them with the homeowner in person or by phone, or sending them afterward by email or text?
With an HVAC replacement, homeowners are evaluating more than equipment and financing. They’re deciding whether they trust the company with a major investment. Reviews, credentials, warranties, the installation process, and what happens if something goes wrong should all be clear.
If quotes are mostly sent without a conversation, that could be part of the bottleneck.
