How do HVAC companies improve their quote conversion rate and follow up with leads?
How do you get better at sales? I’m only turning over 20% replacement quotes. Do you have an automated follow up system? I also provide two different financing options. Is there a way to track to see if you’re bottlenecking in rejections vs following up?
What Do You Do to Consistently Earn Five-Star Reviews?
I've realized that customer service begins long before the first tool comes out. Quick responses, clear communication, setting expectations, and following through have been just as important as the quality of the work itself. What is one thing your company does that consistently earns five-star reviews? Irie Handyman Services Fix • Build • Transform
Do You Offer Tiered Pricing Options? Good, Better, Best options
Hi Everyone, Does anyone offer multiple options when offering customer solutions? Quote 1, Quote 2, Quote 3. Platinum, Gold, Silver, Bronze, Basic? We specialize in electrical repairs, replacements, and upgrades on Long Island, NY. We offer clear, up-front pricing with monthly costs per option. We ask for the business on-site with the customer (end-user) in the home. Without sending an email or using the customer portal. We don't want to leave the quotes with the customer without giving them an option to move forward immediately.Let's encourage each other today!
Share one business win you're proud of this week—big or small. Maybe you landed a new customer, hired a great employee, streamlined a process, or simply made it through a challenging week. I'll start: Every opportunity to help a customer improve their home reminds me why I love being in this industry. I hear all the time people are so graceful to find an honest handyman they can trust and doesn't compromise on quality of work. Looking forward to celebrating everyone's wins in the comments! Irie Handyman Services Fix • Build •TransformWhat's one lesson your business taught you the hard way?
I'll go first. I've learned that systems aren't just for when your business gets "big"—they're what help you grow in the first place. Every quote, follow-up, invoice, and customer interaction needs a process. The more we standardized our workflow, the more time we gained to focus on serving customers instead of constantly putting out fires. What's one lesson you wish someone had told you when you started your business? Irie Handyman Services Fix • Build • TransformHow Do Contractors Structure Their Quotes to Get More Large Jobs Approved?
Hi everyone, I’m Deroy Waite, owner of Protastic Plumbing Services Inc., and I’d really appreciate some insight from fellow plumbers or contractors. We’ve been in business for 2 years, backed by over 20 years of plumbing experience, and we’re currently focused on improving our quote approval rate, especially on larger jobs. For those landing bigger projects consistently, how are you structuring or presenting your quotes to get them approved? Are there specific things you’ve found make a big difference? Any tips or lessons learned would be greatly appreciated. Thank you
How to setup pricing for an Electrical Contracting Residential Service Provider?
Hey everyone, I'm fairly new to the residential electrical service side of the industry and I'm trying to get my pricing dialed in. One thing I've been struggling with is pricing service calls. Sometimes I feel like I'm pricing too low and leaving money on the table, while other times I worry I'm pricing too high and potentially losing work. For those of you who have been doing residential service for a while: Do you use flat-rate pricing or time-and-materials pricing? Do you charge a diagnostic fee, truck fee, or travel fee? Is there a pricing system or price book you would recommend? Did you build your own price book, or did you purchase one from a service like Profit Rhino, The New Flat Rate, or another provider? I'm looking for a system that's consistent, profitable, and fair to the customer. I'd appreciate any advice from those who have already been through the learning curve. Thanks in advance!
