Customer Q: Will Campaigns get more customer segment functionality based on tags, etc?
A: Campaigns is constantly getting new functionality to the product. At the moment, you can filter your customer list using client tags for campaigns. Here's a screenshot of the filters that are available under the 'All clients' segment today:Customer Q: Can Reviews ask for a review through Google or another platform?...
Customer Q: Can Reviews ask for a review through Google or another platform instead? Or as well as on jobber? A: At the moment, Google is the only supported platform because it's where the vast majority of customers are searching for your business and reading your reviews. As for the difference between Jobber Reviews and internal feedback left through the job follow-up feature, check out this answer.Customer Q: Does Reviews link to our Google reviews or are they just internal to Jobber?
A: Sounds like you're asking the difference between Reviews and job follow-ups––let me clear that up for you... Reviews enables you to automatically send a Google review request to your customers. This email/text will include a URL that links directly to your Google Business Profile to make it easy for the customer to leave you a review on Google! The job follow-up feature asks for internal feedback so any feedback left through job follow-ups stays within Jobber for you to reference. These cannot be made public. If you are using Jobber Reviews, we recommend turning off job follow-ups so that your customers can focus on leaving you that 5-star review on Google! 🌟Customer Q: How can I link my Jobber reviews to show up on our Google account?
A: If you are using Jobber Reviews and have connected your Google Business Profile, any reviews your customers leave will automatically be posted to Google. Be sure to complete this set-up so that Jobber can send review requests and collect those 5-star reviews for you! 🌟 If you are referring to the internal feedback that customers leave you through the job follow-ups feature, this feedback is internal and cannot be made public. A good way to remember the difference between the two is that Reviews is for Google reviews (public) and job follow-ups are for internal feedback (private).Customer Q: Can you add a button to manually send clients a review link?
A: At the moment, review requests are sent automatically after an invoice is paid. Very soon, you'll be able to choose between the following triggers for when your review request is automatically sent: A specific visit is completed Job is marked as complete Invoice is paid Thanks for your feedback about providing an option to manually send a review––we will share that feedback with the product team!Customer Q: Can we set up review requests to be triggered when the job is completed?...
Customer Q: Currently the Jobber review option is triggered when the job is paid. Can we set up Reviews to be triggered when the job is completed or closed so that they do not get a link to review when they prepay and the work hasn't been completed yet? A: Very soon you'll be able to do that––that was one of the announcements made today! 🙌🏼 You'll be able to choose between the following triggers for when your review request is automatically sent: A specific visit is completed Job is marked as complete Invoice is paidCustomer Q: Do campaigns only send to the default email address for the client?
Customer Q: Do campaigns only send to the default email address for the client? Or, can we use the secondary email, as well? Most customers have a billing email that we use for default, but we can market to those we talk to. A: At the moment, you can only send to the default/primary email address on the client's profile. Thanks for your feedback about choosing which email on the client's profile to send campaigns to––we will share that feedback with the product team!Customer Q: Is there a one-off campaign template to close customers who haven't approved a quote?
A: Yes! You can use the 'Close on pending quotes' template for this. If you're already using quote follow-ups, you'll see a prompt letting you know when the last follow-up is sent so you don't schedule over them 💡 The benefit of using Campaigns for this scenario is that you can use rich text and images to create a more professional-looking communication!
