Salary for In Field Staff? Good Idea or Bad Idea
Curious how others handle salary for field staff, especially hybrid roles. I’m in a bit of a management dilemma and wanted to see how other service businesses approach this. Ideally I’d like to hire a strong operations manager to help manage projects, but as many of you probably know, finding someone who truly thrives in that role can be tough. My alternative idea is to split some of that responsibility between my two most experienced technicians. Both of them have a wide range of knowledge and strong leadership potential. The idea would be a hybrid role where they still spend most of their time in the field but also manage a portion of the jobs. The management side wouldn’t be overly complex – mainly making sure the right technicians are scheduled, materials are ordered, and acting as the point of contact if the crew runs into issues on a job. In return they would earn additional compensation for taking on those responsibilities. My two questions are: has anyone here put in-field technicians on salary, and if so how did that work out? And has anyone successfully split operations responsibilities among senior field staff instead of hiring a dedicated operations manager? I don’t have concerns about their work ethic. They’re both very reliable and I think they’d take the responsibility seriously. In fact giving them more ownership might make them even more invested, and I could also tie in performance incentives if needed. At the same time I don’t want to create a structure that causes problems down the road. I also recognize that being a field tech isn’t necessarily a forever role, so part of me sees this as a potential growth path for them. Curious to hear what has worked or not worked for others.
