Customer Q: Is there any plans for customers to be able to pay an account balance...
Question: Are there any plans for customers to be able to pay an account balance vs charging their CC or using ACH a couple times per invoice? Answer: Hopefully we are understanding your question correctly, but Jobber doesn't currently offer negative account balances to then be collected at one time. Let us know if this does not answer your question, or perhaps provide some more detail on what exact workflow you are looking for. We are happy to pass your feedback on to our team.Customer Q: We require prepayment for most jobs. Is this an option...
Question: We require prepayment for most jobs. Is this an option so we don't have to do a bunch of back and forth with the client? Answer: We don't offer subscription or prepayment of services to be delivered as feature in Jobber currently. There are a few workaround options - I would recommend reaching out to our support team at support@getjobber.com to ask for a recommendation. Thank you for providing this feedback to tell us how we can better suit your needs - please keep doing that. We’re constantly looking at suggestions from our customers, and we will share this feedback with our team.Customer Q: With progress invoicing, if a job gets closed before it is invoiced in full...
Question: With progress invoicing, if a job gets closed before it is invoiced in full, does it create an invoice reminder? Answer: Yes, the customer will still receive a reminder to pay the remaining balance on the invoice, according to the payment schedule you set with Progress Invoicing (regardless of the status of the job within Jobber). The customer invoice payment reminders are independent of job status.Customer Q: Do you have to use ACH for partial payments or can you do it with a credit card?
You can accept partial payments with ACH or credit cards. To enable partial payments, you simply need to toggle the option on for any invoice where you want this option. (Whereas ACH is a universal setting for all invoices, partial payments can be set on an invoice-by-invoice basis).
