Invoice & payout
Jobber should make it easier and have the payment schedule on the app. As well as payout should be faster and with less of a fee and transaction fee. Why does the fee get charged to the company jobber should allow us to add it to the customers invoice. We are paying for a month membership why not priority your customers.184Views1like6CommentsSetting up a "Recurring Job" with a warranty package in Jobber?
Hello, I'm new to the Recurring Visits in Jobber/ongoing billing. Essentially, I created an ongoing, yearly maintenance package for my carpet cleaning clients. It includes a full carpet cleaning and a 12 month warranty package on the areas that were cleaned. They will be signing up knowing it is a recurring package with auto-renewal. Meaning 12 months later, their card gets charged again and they receive their full maintenance clean plus another 12 months of spot cleanings. This package is still in phase 1 but I'm hoping for two main things : Create an invoice upon the initial clean and receive payment up front for the year (it is listed this way on the jobber quote. The ability to auto renew the package (automatically receive payment and re-book a full service job 1 year after the initial clean. Bonus: Be able to create additional visits for the spot treatments within the 1 year recurring job. This will help to track the time on site and gross margin for the entire package, not just the initial clean. I'm sure I won't be able to hit all of these marks but I would love to hear from those using yearly recurring visits or warranty programs within jobber.269Views2likes3CommentsHow Do You Convert a Diagnostic Quote Into a Repair Job Without Creating Two Separate Jobs?
We service appliances. We get a request through our website and then convert it to a job or we add it manually. Then we go out and diagnose them for a $95-$150 service call, depending on distance. If possible we repair then. If not we send over a quote, then once approved we turn it into another job and schedule it for repair. We end up with two separate jobs, instead of being able to approve the quote and add it to an existing job with a new scheduled job. Is there an easier way to do this that I’m missing?339Views0likes10CommentsCustomer Credit Balance
Am I the only one having issues with credit balances? Every time one of our customers ends up with a credit on their file it becomes an issue. The credit doesn't automatically apply to their next invoice, and there doesn't seem to be any way to apply it. I always end up having customer service walk me through some clunky workaround that involves deleting payments, reopening invoices, and clicking through several screens. It always makes a mess in QBO that needs to be cleaned up too. Each time I've talked to support they've given me the impression that it's abnormal for customers to credit like this. I don't get it. My company has credit with one of our suppliers right now. Examples: Customer accidentally overpays Customer wants to pre-pay Customer returns something and wants a credit rather than a refund I want just want to give them a credit for whatever reason to make them happy etc This seems like a pretty normal thing to me. Every payment processor I've used prior to Jobber will just automatically apply credits to subsequent invoices. It would be nice if, while creating the invoice, you could click "add deposit" and select something like "account credit". Since support has always given me the impression that I'm doing something wrong by allowing customers to have credit on their file in the first place (as if it's somehow completely avoidable), I don't suspect they have any plans of implementing an actual fix. Is anyone else having this issue? If so, how are you handling it?Solved818Views0likes5CommentsHow do you enter warranty jobs in Jobber?
We are a generator company and sometimes have warranty jobs that we need to track and bill to our vendors. What's the best practice for this? Should we create an account under our vendors name and then tie the job back to properties? Or maybe through job tags? But then that would show the payment coming from the customer and being applied to their account, no? Need to brainstorm this with someone, please.142Views1like2CommentsFix the Plumbing Before Adding AI
Greetings Community 👋🏿 A concept I’ve thought about a lot: automating a broken workflow doesn’t save time, it just makes the mess move faster. A lot of teams jump straight to automation and the newest AI tools while the systems underneath are already disconnected: scattered user records, inconsistent permissions, duplicate data, and no clear source of truth. Identity is one of the best places to start. A well-managed IdP gives you a central place to manage users, access, and the SaaS applications your business depends on. It makes implementing SSO, provisioning, and deprovisioning across applications cleaner while establishing clear ownership of identity and access. Now you have a cleaner foundation to connect systems and build automations that actually make sense. Otherwise, you’re just automating the mess.306Views2likes6CommentsBe honest... how many hours did you spend on paperwork this weekend?
Quoting, scheduling, chasing unpaid invoices—it adds up fast when you'd rather be out in the field (or spending time with your family). Question: What’s the ONE administrative task in your business that takes up way too much of your time?34Views0likes0CommentsJobber Mobile Invoices Not Sending
Hi guys! Has anyone experienced challenges when using the mobile version of the app regarding sending invoices? The issue I have is when I use my iPhone (Verizon) to send an invoice via text, my customer doesn't receive the invoice. Any suggestions or has anyone dealt with this? Thanks all!Solved320Views1like4Comments