Customer Q: We require prepaid invoices for most of our services and most of our jobs are...
Question: We require prepaid invoices for most of our services and most of our jobs are anytime jobs. Can these features be set up for prepayment so we don't have to get a request, send a quote with 100% deposit, etc? Answer: We don't currently offer prepayments within Jobber. Thank you for providing this feedback on how we can improve to better suit your needs - please keep doing that! We are always looking to improve our offering for home service pros, and will definitely pass your feedback along to our team.Customer Q: With ACH do we, as the contractors get complete payment? Or just part of it?
Answer: (Hopefully I am understanding this question correctly - let me know if not!) When your customer pays via ACH Bank Payment, you receive the entire amount they've paid into your account. There is a 1% fee for this payment method. If you toggle on partial payments on an invoice, your customer can opt to pay the invoice amount across different payment methods (ex: split between two different credit cards, or part credit card and part ACH payment). They could also only pay for part of the overall total. However, they will still receive reminders that they have an overdue invoice until the entire invoice amount has been paid. You can find more detailed instructions with screenshots here: https://help.getjobber.com/hc/en-us/articles/360033907753-How-to-Collect-Payment-on-an-Invoice#h_01JBYN7A460W8TE1WGJ4JBB2Y9Customer Q: We require prepayment for most jobs. Is this an option...
Question: We require prepayment for most jobs. Is this an option so we don't have to do a bunch of back and forth with the client? Answer: We don't offer subscription or prepayment of services to be delivered as feature in Jobber currently. There are a few workaround options - I would recommend reaching out to our support team at support@getjobber.com to ask for a recommendation. Thank you for providing this feedback to tell us how we can better suit your needs - please keep doing that. We’re constantly looking at suggestions from our customers, and we will share this feedback with our team.Customer Q: Do you have to use ACH for partial payments or can you do it with a credit card?
You can accept partial payments with ACH or credit cards. To enable partial payments, you simply need to toggle the option on for any invoice where you want this option. (Whereas ACH is a universal setting for all invoices, partial payments can be set on an invoice-by-invoice basis).
