Commission Based Pay?
Hey guys! Wondering if anyone here has experience with paying employees commission instead of hourly. How is that working for you guys? How do you have it set up to where you’re making the profit you need and the employee is happy and motivated to work hard? At what percentage do you pay? Thanks!
How do you help employees collect tips?
We run a cleaning company, and in our industry, tips are a regular occurrence. However, Jobber doesn't support tip collection on the mobile app or on an emailed invoice. Tips can only be collected from a credit card payment in the client hub. Consequently, our staff rarely get tips. Are any of you using other software to assist in tip collection for your employees? Any ideas on how to overcome this issue?
How to compensate employees for mileage and drive time between jobs?
Howdy y'all, we're looking for new and/or experienced cleaners in Austin, TX and given the expanse of our service area (drives could be up to 50 miles) I'm trying to source cleaners who live in all four quadrants of the Greater Austin area. [Any recommendations of folks who would make great employees in my area, please shoot me a message!] Understanding that there are a multitude of ways to compensate for mileage or drive time, I'm curious who has found a balance between efficiency and cost. Say a cleaner does 3 cleans in a day and goes directly from home to their first job, and from the last job back to home. Those first and last are 'commute' drives, so we could calculate either a) the distance between jobs 1, 2, and 3, and pay per mile , or b) record the time of arrival at job 1 and the time of completion at job 3, and instead of paying per mile offer an extra $1 or $2 per hour rate so that it is all encompassing. Love to hear your thoughts - thank you!Should I hire employees or use 1099 subcontractors for better quality?
We have 6 subs full time and it's burned us a few times. We go behind them on ~25% of jobs. We just got CompanyCam and that'll help operationally. But, I am considering going the employee route and paying hourly. What do you feel works best -- to maximize profitability, ensure quality, and reduce headaches?Do You Train Your Team to Think or Just Work?
Every Monday, we hold a short training session with our team. We train on communication. leadership. & mindset. The reason being most tradespeople aren’t struggling because they can’t do the work. They’re struggling because they were never taught how to: Speak with clarity Handle conflict Lead a crew Represent the business professionally These tend to be the issues I see bottling up, either from our exit interviews or customer feed back or when things are misunderstood. Thats why I'm curious: Do you train soft skills with your crew?What kind of employee bonuses are you offering your team?
I recently listened to this Masters of Home Service episode with Cory Byron (WiringByron). It got me thinking, how are you all handling employee bonuses? Has your current approach improved team performance, or have you faced challenges? Share your experience below! Give the episode a listen if you want to learn about: Building a simple bonus system that's easy to manage Common issues a bonus plan can address How regular communication keeps your team motivated Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
