Winning more work is one thing. Getting paid quickly is another. In our recent webinar, Fill Your Calendar. Fuel Your Cash Flow., we sat down with home service pros and explored how they’re attracting more work, creating better customer experiences, and improving their cash flow. 🌟 What would you like to know about using Jobber Marketing or Jobber Payments? Drop your questions below, and our experts will jump in to share insights and practical tips! 👇

Q - Is there a way to have the jobber fee taken out after the payment has been deposited, instead of before?

Q - How do you deal with a verbal confirmation of work vs. the signature in jobber of the client hasnt signed the quote or approved in jobber

One way we worked around this is we simply added the card fee to every service across the board. Its basically worked into our rate. That way the client doesn't have to choose between fixing something and not because the card fee is too high. We eat the fee, but we are adjusting so that eating it doesn't affect us at all.

Every client we provide services for MUST sign off on our terms and conditions/quote before we convert the job onto our schedule. We will not service without a signature.

I add the fee in manually. Been doing that for about a year now. I just add it as a line item and state what it is clearly and it has never gotten pushback from my customers. I’m also a fence contractor and those fees can be pretty high. I gave a discount last year on my last job of the year and the fees completely wiped the discount.

Ask an Expert! How do I use Jobber Marketing & Payments to grow my business?

63 Replies

xueming
Jobber Product Team
11 days ago
Q - Do you use a % off a service for a review prior to landing the job? Or do you find this devalues the service?
- roselvaggio
  Jobber Ambassador
  11 days ago
  I have gifted cleaning services to friends who have been in a tough spot financially, and requested the payment be an awesome review about their experience. I feel discounted service in exchange for reviews is counterintuitive- know your worth and add tax :)
- StephenJobe
  Contributor 2
  11 days ago
  Don't ask for a review prior. That feels desperate. Provide solid work and earn the 5 star- asking for it AFTER is awesome.
xueming
Jobber Product Team
11 days ago
Q - do any of you use company cam and have a strategy to get customers to use some photos we send them through the link to leave a review with pictures? Reviews with pictures are more powerful than a basic review, correct?
xueming
Jobber Product Team
11 days ago
Q - How do you reach out or approach one-star reviewers in order to ask about changing the review?
- roselvaggio
  Jobber Ambassador
  11 days ago
  I always view a one-star review as an opportunity to learn and grow. I was terrified of the first one-star, but I think that mindset softens the blow a bit. We don't necessarily try to change their minds, but we do offer to correct it within reason. If our attempts fail, we review the system that created the complaint.
- DavidMoerman
  Contributor 3
  11 days ago
  If the review is not legitimate, it can be reported.
  If it is legitimate, then as an Owner a reply that acknowledges what went wrong and taking accountability is key.
  
  In addition to a public reply, the Owner could contact the customer to talk over the phone on just how important reviews are and see if the situation could be resolved privately. In some cases, that review can come down.
  
  A negative review is not as catastrophic as most Owners think. It gives you a chance to be real, admit mistakes, and show transparency as a brand.
xueming
Jobber Product Team
11 days ago
Q - We are looking to only use jobber for all of our services/platform. Is there any way or plans to be able to track our current inventory as we use the products? right now we are just using quickbooks but want it to be through jobber.
xueming
Jobber Product Team
11 days ago
Q - When a customer leaves a tip through jobber payments, is there a way to exclude the tip amount from the jobber fee?
- roselvaggio
  Jobber Ambassador
  11 days ago
  We only accept cash tips for this reason. We spent about $40k in processing fees in 2025 and I would love to continue finding ways to offset that cost
xueming
Jobber Product Team
11 days ago
Q - How do you deal with a verbal confirmation of work vs. the signature in jobber of the client hasnt signed the quote or approved in jobber
- roselvaggio
  Jobber Ambassador
  11 days ago
  Every client we provide services for MUST sign off on our terms and conditions/quote before we convert the job onto our schedule. We will not service without a signature.
xueming
Jobber Product Team
11 days ago
Q - Is there a way to give the quoted price and if they choose to pay by credit card there would be a 3% CC fee added? Instead of the business owner eating the fee?
- GMF1
  Contributor 2
  11 days ago
  I add the fee in manually. Been doing that for about a year now. I just add it as a line item and state what it is clearly and it has never gotten pushback from my customers. I’m also a fence contractor and those fees can be pretty high. I gave a discount last year on my last job of the year and the fees completely wiped the discount.
  - StephenJobe
    Contributor 2
    11 days ago
    GMF1 You can also add in a "tax" to be a clickable add on to every invoice and make it a percentage that way you never have to perform any math. We did that for a while and it worked out pretty well.
- roselvaggio
  Jobber Ambassador
  11 days ago
  Like Stephen said, we buried the processing fee into the regular rate of services. We also provide modest rate increases annually (usually 4-5%) to offset these!
- StephenJobe
  Contributor 2
  11 days ago
  One way we worked around this is we simply added the card fee to every service across the board. Its basically worked into our rate. That way the client doesn't have to choose between fixing something and not because the card fee is too high. We eat the fee, but we are adjusting so that eating it doesn't affect us at all.
xueming
Jobber Product Team
11 days ago
Q - Is there a way to have the jobber fee taken out after the payment has been deposited, instead of before?
- Wilbzharlan83
  Contributor 2
  10 days ago
  Mr xueming
  My same question x2 that’s what I was thinking
  Too. I’m woundering if that’s possible to get that fee waived that would really help us out take that fee from the Loan because some ppl are jus strapped for cash and that would help alot of ppl
StephenJobe
Contributor 2
11 days ago
Feel free to drop your questions in- we are more than happy and ready to answer any questions you have!

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Ask an Expert! How do I use Jobber Marketing & Payments to grow my business?