How do you handle customer expectations when wild weather or scope creep throws off the schedule?

Hey Jobber Community!

​No matter how tight your schedule is, the unexpected always seems to happen—whether it’s a sudden mid-week storm, an equipment hiccup, or a job taking twice as long because of hidden issues.

​Keeping clients updated while keeping the rest of the week’s schedule on track can be a delicate balance.

​How do you handle schedule shifts with customers?

• ​Do you text automated updates as soon as a delay happens?
• ​Buffer built-in "flex hours" or dedicated catch-up days into your weekly schedule?
• ​Keep a strict communication rule before a certain time of day?

​Would love to hear how you keep client satisfaction high when the schedule gets wild!