Forum Discussion

Contributor 2

10 months ago

ARE YOU ABLE TO TRAIN THE AI RECEPTIONIST TO ANSWER MORE QUESTIONS FROM THE CUSTOMER?

ARE YOU ABLE TO TRAIN THE AI RECEPTIONIST TO ANSWER MORE QUESTIONS FROM THE CUSTOMER? AND IF SO, HOW? RIGHT NOW IVE BEEN PRACTICING WITH THE FREE AI RECEPTIONIST AND I WOULD NEED IT TO DO MORE THAN I...

MrElectro

Contributor 3

10 months ago

Im using it now for the last week and so far its hit and miss, works great for basic call taking but cannot deal with emails or address of customer and caused a lot of them to hang up or get angry due to the issues with taking information

BHS
Contributor 3
10 months ago
Finding the same outcomes 🤬. And it only assigns tasks to Admin-level users. We should be able to pick the person within our account to whom the task gets assigned. I don't know about others, but my receptionist (human) doesn't have admin privileges for ANY software we use in our business.