Forum Discussion

Kevin_G's avatar
Kevin_G
Contributor 2
8 days ago

Custom fields missing when editing existing properties

Hi, does anyone know why I don’t have the option to edit custom fields when updating an existing property in Jobber?

When I create a new property for the same client, the custom fields appear and can be filled out. However, when editing an existing property, the custom fields are not available.

I’m not an admin, and the admin account does have access to these fields. We couldn’t find any permission settings that would allow me to edit property custom fields without having to delete the property and create a new one.

Has anyone run into this or found a workaround?

 

1 Reply

  • krista's avatar
    krista
    Jobber Support Team

    hi Kevin_G​ 

    This is a great question and not expected behaviour. To take a closer look at your account permissions and property settings, please reach out to our Support team at 1-888-721-1115 option 1 or support@getjobber.com. They will be able to dig in and help determine what is going on.

    Thanks for flagging this.