Forum Discussion

housekeptaus's avatar
housekeptaus
Contributor 2
4 months ago
Solved

International Customers - Getting Ripped Off

I am writing to ask if there are any international customers they are frustrated, and how they work around the following issues. I am in Australia and use Jobber for my cleaning business. Because we ...
  • jade's avatar
    jade
    4 months ago

    Hello there, we are so sorry that you feel this way, and thank you for taking the time to share your feedback. I can understand how frustrating it must feel to pay the same subscription price as U.S. customers while not having access to features like two-way messaging, AI Receptionist, and Jobber Payments. If you feel that you may not be getting the full value of your plan, our Success Team would love to work with you to make sure you are on the best plan for your budget and needs.

    We appreciate the feedback on the need for additional integrations to fill those gaps. Thank you for sharing how important those tools are for your business.

    While some features are only available in certain regions due to legal, regulatory, or infrastructure requirements, we know that doesn’t make the impact on your day-to-day any less challenging. I’ve shared your feedback directly with our product team so they can see how this affects international customers, especially in Australia.

    Thank you again for being candid with us and for running your business with Jobber. We truly value having you in the community.

jade's avatar
jade
Jobber Support Team
4 months ago

Hello there, we are so sorry that you feel this way, and thank you for taking the time to share your feedback. I can understand how frustrating it must feel to pay the same subscription price as U.S. customers while not having access to features like two-way messaging, AI Receptionist, and Jobber Payments. If you feel that you may not be getting the full value of your plan, our Success Team would love to work with you to make sure you are on the best plan for your budget and needs.

We appreciate the feedback on the need for additional integrations to fill those gaps. Thank you for sharing how important those tools are for your business.

While some features are only available in certain regions due to legal, regulatory, or infrastructure requirements, we know that doesn’t make the impact on your day-to-day any less challenging. I’ve shared your feedback directly with our product team so they can see how this affects international customers, especially in Australia.

Thank you again for being candid with us and for running your business with Jobber. We truly value having you in the community.