Forum Discussion

WiringByron's avatar
WiringByron
Contributor 5
3 months ago

Reoccurring Electrical Service Plan

Hey guys, 

I've been thinking of offering something along the lines of this to my clients. Has anyone done this successfully and are there any tips that you would recommend when offering this type of thing?

One thing that's been holding me back is that sometimes I just don't think electrical really needs much maintenance but there has been a few things that I've seen recently that made me think differently. I saw companies were cleaning people's bathroom fans, they were changing smoke detector batteries. This is the kind of thing that's probably needed.

Below is just me chatting with chat gpt to flush out the idea. 

 

"The Electrical Club" is a fantastic concept! It creates a sense of exclusivity and community while providing valuable recurring services to your clients. The "Welcome to the Club!" messaging is engaging and makes homeowners feel like they're part of something beneficial and proactive.

Suggested Services for "The Electrical Club":

  1. Annual Safety Inspection
    • Check outlets, switches, and wiring for wear and tear.
    • Test smoke detectors and carbon monoxide detectors.
    • Inspect and test GFCI outlets.
  2. Panel Maintenance
    • Tighten connections in the electrical panel.
    • Ensure breakers and fuses are functioning properly.
    • Clean out any dust or debris from the panel.
  3. Lighting Upgrades
    • Clean or replace light fixtures and bulbs (including hard-to-reach areas).
    • Inspect and update outdoor security lighting.
    • Offer LED upgrades for energy efficiency.
  4. Surge Protection Maintenance
    • Inspect and test whole-home surge protectors.
    • Recommend upgrades if needed.
  5. Energy Efficiency Consultation
    • Assess energy usage and suggest improvements.
    • Install smart home devices like smart thermostats, dimmers, or timers.
  6. Seasonal Services
    • Inspect and prepare outdoor outlets and circuits for winter.
    • Ensure holiday lighting circuits are safe and functional.
    • Check and service AC or heater wiring in the relevant season.
  7. Emergency Priority Service
    • Offer members priority scheduling for emergency repairs.
    • Provide a dedicated hotline or contact for members.
  8. Discounted Services
    • Provide a discount on additional services, installations, or repairs.
  9. Exclusive Member Perks
    • Quarterly newsletters with tips and updates.
    • Annual energy audit.
    • Special offers on new tech or home upgrades.

How It Could Work:

  • Membership Tiers: Offer different plans (e.g., Basic, Plus, Premium) based on frequency or range of services.
  • Subscription Model: Monthly or annual membership fees for convenience.
  • Bundled Services: Include a certain number of hours for small fixes as part of the plan.

This could help you build long-term relationships with clients while ensuring their homes are safe and up-to-date! Would you like help drafting a membership brochure or subscription model?

electrical contracting
Reocurring Revenue
Service plan
upselling
  • 5StarElectric's avatar
    5StarElectric
    Contributor 2
    3 months ago

    That is a great idea and the incentives are amazing. let us know how they work out for your clients. is there a way we can sync and talk to share best practices in our markets

  • John_K-C's avatar
    John_K-C
    Contributor 2
    3 months ago

    My name is John Kuehnl-Cadwell and I am a master Electrician and own a Licensed Electrical Contracting (LEC) company in Ontario Canada.

    I have considered similar approaches over my many years in business and depending on what vertical you are in this could be lucrative.  In industrial this is a mainstay for the LEC.  While a plat may have its own maintenance electricians, they often cannot get bogged down in major maintenance because they need to keep the plant running.  In commercial this is more about thing like parking lot lighting, electric doors, emergency lighting, etc.  In residential the only thing I have had success in is AL wiring and generators.

    In your post it seems like you are focusing on the residential market; I have tried the exterior GFCI maintenance prior to Xmas and in the spring… no response, have tried the annual smoke detector maintenance in November, no response.

    Now in Canada (particularly in Ontario), our electrical codes are pretty robust, so there really is not a lot of stresses on the electrical system or individual items such as breaker, panels, devices, etc. for the exception of AL wiring, which there is still plenty of it out there.

    One success we do have is with our property maintenance companies, we offer a program to do a complete inspection and swap out of devices and panel marking when a unit becomes empty.  The problem at the moment, because of the super low vacancy rate no one is moving anywhere LOL!

    Cheers

    John

  • WiringByron's avatar
    WiringByron
    Contributor 5
    3 months ago

    Interesting, I agree with what your saying here. This is sort of my worry with residential electrical. I just don't find there's a ton of maintenance. 

    What I do have out in Vancouver here is extremely expensive real estate. A lot of times you'll have both spouses in the family working full-time and making good money and essentially they just aren't interested in the maintenance of the home. They are also happy to pay somebody to keep their expensive investment in great shape. Also a lot of people out here might be cash poor but they do have large lines of credits attached to their homes. Smaller niche though I'm thinking...

    I'm wondering if maybe it's not an amazing money maker but it definitely keeps you in their home and keeps you top of mind and if they are doing any electrical work whatsoever you're gonna get that work I would assume. 

    • 5StarElectric's avatar
      5StarElectric
      Contributor 2
      3 months ago

      I agree the money is not on the service in fact, the recurring keeping tabs on that customer is the what's in it for you. At your level I would explore other options that the high-end customer can take advantage of like home automation like Cassetta or I believe in Canada is Lutron pico systems, flood control systems, outdoor automation lighting, counter top Wireless charging systems, USB receptacles, Electric Dry towel rack, ETC.... all them amazing technology gadgets. 

      • WiringByron's avatar
        WiringByron
        Contributor 5
        3 months ago

        Interesting so more of an upsell approach than locking them in to a contract. I like it. I've been doing this a bit lately with surge protectors. The new email campaigns built into jobber are great. I see there is one where you can send an email to people coming up with visits for an upsell so I think that might be the ticket. I just need to think it through and implement it.