New business owner
Hello group,I've just started a home service business and need advice or how to satisfy a customer that is hard to please?
Forum Discussion
Congrats on the launch. When dealing with a difficult customer, I’d keep it simple: listen fully, set clear boundaries, and stay within the agreed scope. Never do extra work without a signed estimate or approval, and if the issue is legitimate, offer one clear fix. If a customer becomes abusive or won’t pay, it’s okay to walk away and protect your time.