The idea of building the business to run even when you’re not “on” really hits, especially the part about following your own processes like an employee.
When you started setting up systems to work for you, was there one area that immediately reduced friction or freed up the most mental space for you?
Once I clearly understood my total cost of doing business per billable hour—labor, overhead, burden—then added a required profit margin, everything else snapped into place. That single number became the anchor. It let me reverse-engineer flat-rate pricing with confidence instead of guessing, discounting, or “feeling it out.”
Because every flat-rate task now maps back to a known profitable hourly target, pricing stopped living in my head. Decisions got faster, mental load dropped, and I could trust that if the system was followed, the job was profitable whether I was on site or not.
The other one would be taking an office day. I take Fridays off to work in the office "on the business". My tech works by himself. This makes him feel trusted, and makes me let go of the reins a bit.
