I am in complete agreement with mowtownedmonton. All of our techs and cleaning personnel are required to be in uniform. Techs are required to be in company vehicles which carry our logo or the tech has our magnet logo on his vehicle if it meets our standards. You have to present a professional image. We also require all new staff members to work with a training person to learn how to talk to the customers and upsell things they notice that the client may not even see or realize. Add a QR code with a direct link to your google account and build your referrals. I include it on all quotes and invoices. New clients want to know that others in the community trust you.
