A) make sure you have multiple forms of communication for the client with their prefered form of communication.
B) We set the expectation for payment upon completion of the punch list and make sure the client is there to do a walkthrough with the foreman or manager (holds more weight).
C) If they stand us up, we communicate (document) that the item's they requested were completed and we need to reschedule a walkthrough.
D) After two touch points in the first week, we move to daily so we can wrap up the project.
E) If they don't want to pay, they will continue to find "items" that they aren't happy with which you may want to put a clause in your contracts regarding subjectivity and cosmetic preferences. If it's installed/performed professionally then it comes down to personal opinion.
F) if they still won't way, set a record of documented visits and work to please the h.o. and then move to filing a lien. You will want to prove that you attempted to resolve any and all issues in a timely fashion. Consult with an attorney in this stage to help with this process. Time is ticking on your ability to file a lien
