How is one supposed to grow a business especially a home service business like mine (Handyman Service) when we have to rely on others to perform up to a certain standard especially for my reputation....
I used to think the key to a great hire was simple:
Work ethic and skill.
Can you show up? Can you produce?
But we brought in the former Chief HR Officer from Ritz Carlton known for the gold standard of hospitality for leadership training… and that experience forced us to look deeper.
What we learned changed how we hire in the trades.
Here’s the problem:
In this industry, we default to measuring output, only productivity.
Remember the key is:
✅ Work ethic and skill can be trained and tested.
❌ Character, trust, and vision? That’s what drives culture and the longevity of your business.
We built this blueprint: The Builders Traits as our new filtering process for hiring and leadership.
The issue isn’t just that we hire the wrong people. It’s that we’re measuring the wrong things. Then we skip training and wonder why we get burnt out.
