Forum Discussion

EnergizeUs's avatar
EnergizeUs
Jobber Ambassador
9 months ago

Do You Train Your Team to Think or Just Work?

Every Monday, we hold a short training session with our team. We train on communication. leadership. & mindset.

The reason being most tradespeople aren’t struggling because they can’t do the work.
They’re struggling because they were never taught how to:

  • Speak with clarity
  • Handle conflict
  • Lead a crew
  • Represent the business professionally

    These tend to be the issues I see bottling up, either from our exit interviews or customer feed back or when things are misunderstood. 

    Thats why I'm curious:
    Do you train soft skills with your crew? 

5 Replies

  • LauraWhalen's avatar
    LauraWhalen
    Contributor 4
    9 months ago

    Definitely train them to think things through and do what is best for the company and the client.  Keeping the clients happy is our number one priority as this nets my company repeat business and referrals.

    • EnergizeUs's avatar
      EnergizeUs
      Jobber Ambassador
      9 months ago

      I love your example

      Thank you for that

      Is there anything you do specifically to help train your team? For example, how do they go about the opportunities because so many people come into work thinking let me just get this done with and move on.

      How do you train your team?

  • judithvirag's avatar
    judithvirag
    Builder 1
    9 months ago

    As much as we can yes! And for the other times they are free to ask questions. 

    • EnergizeUs's avatar
      EnergizeUs
      Jobber Ambassador
      9 months ago

      I love the example that you are leaving. Especially leaving yourself open to give that training. 

  • PricePremierFl's avatar
    PricePremierFl
    Contributor 2
    2 days ago

    I’m big on training my team to think, not just work. In my businesses, the technical side is usually the easiest part to teach. It’s the communication, decision‑making, and professionalism that make or break a job.  

    Whether it’s flooring, tile, handyman work, or pool service, my guys are in customers’ homes and backyards every day. They need to be able to speak clearly, handle small conflicts, explain what they’re doing, and represent the business the right way. If they can’t do that, the quality of the work doesn’t matter because the customer experience falls apart.  

    So yes, we train soft skills. I’d rather spend time upfront teaching someone how to think through a situation, communicate an issue, or take ownership than constantly putting out fires later. A crew that can think saves me time, protects the brand, and keeps customers happy.