Do You Train Your Team to Think or Just Work?

Question

Every Monday, we hold a short training session with our team. We train on communication. leadership. & mindset.

The reason being most tradespeople aren’t struggling because they can’t do the work.
They’re struggling because they were never taught how to:

Speak with clarity
Handle conflict
Lead a crew
Represent the business professionally

These tend to be the issues I see bottling up, either from our exit interviews or customer feed back or when things are misunderstood.

Thats why I'm curious:
Do you train soft skills with your crew?

laurawhalen · Answer

Definitely train them to think things through and do what is best for the company and the client.&nbsp; Keeping the clients happy is our number one priority as this nets my company repeat business and referrals.

energizeus · Answer

I love your exampleThank you for thatIs there anything you do specifically to help train your team? For example, how do they go about the opportunities because so many people come into work thinking let me just get this done with and move on.How do you train your team?