Should a Growing Business Hire Office Staff or a Field Tech First?

I’d track two things for a couple of weeks: how many calls are missed and how much field work is being turned away because you don’t have enough hands. That should tell you which hire is actually costing you more money right now.

You might even find that a part-time admin or VA handles the phones and scheduling for now, while your first full-time hire goes into the field. At almost $500k this fast, I’d want the numbers to make the decision.