Should a Growing Business Hire Office Staff or a Field Tech First?

One thing I’d measure before deciding which hire comes first is the revenue leaking while you’re both in the field.

I’d track for 2–3 weeks:

• missed calls
• calls answered late
• estimates waiting for follow-up
• invoices that slipped through
• jobs that were never scheduled
• estimated dollar value attached to each

That gives you a much clearer picture of whether the bottleneck is capacity or revenue leakage.

The interesting number may not be “how many more jobs can we do?” but “how much revenue are we currently failing to capture?”