I’ve been focusing on KPIs that actually tell me whether things are running smoothly, not just whether revenue looks good on paper.
One big one is unit availability. If a fleet unit or a piece of equipment is down, nothing else matters. Tracking how many assets are operational at any given time gives me a real picture of reliability.
I also watch how long it takes to get something back in service once an issue is reported. That exposes delays in scheduling, diagnostics, or parts.
Another helpful one is first‑pass completion rate. If I have to go back out, something in the process needs tightening.
I also track cost per service event so I can see which types of jobs are actually profitable and which ones are eating margin.
And then there’s PM compliance. When preventative maintenance stays on schedule, everything else gets easier.
Those few metrics alone have helped me make better decisions and keep customers running.
