Those sound super dialed! One thing we do is have different nurturing sequences for wherever they are in the customer journey. If we've already had a phone conversation and I'm waiting for details, we have a sequence for that. If we gave them a quote and they haven't accepted, there's a sequence for that. After they accept the quote, there is a sequence for that.
Right now we are working on the during job nurturing - getting feedback then sending that to the appropriate team members.
Can someone teach me plz🥹🥺
One way to start is by mapping out your customer journey (lead -> quote -> job -> follow-up), then building simple follow-ups at each steps. Even basic automation can make a big difference.
Getting started is usually the hardest part, but it becomes much easier once you begin building it out.
