Hey Mike! Thanks for the question here. I am so sorry to hear that you have been having issues with the Ply integration.
Ply built the integration, so I do recommend reaching out to their Support Team for any direct questions. Here is a link to their Help Center that may be valuable for you! If you are still having issues with the integration after getting in contact with them, you can always reach out to our Success Team and we will do our best to assist you.
You can contact us by phone 888-721-1115 ext 1, by email mailto:support@getjobber.com or by using the live chat!