Forum Discussion
Hi, I’m Joel, and I run a sprinkler company.
I recently contacted Jobber’s customer support team to request the integration of a 3% convenience fee for credit card payments. They said some states don’t allow it, but I don’t think that’s true where I live.
For example, my friend runs an HVAC company, and their invoicing software automatically adds the credit card fee when customers choose that payment method. I’ll ask for the name of their software as a comparison.
Also, businesses in my area, including the city government, charge this fee. I recently paid my property taxes with a credit card and was charged a 3% convenience fee, so I don’t see how this could be illegal here.
This feature would really help. This was my first year using Jobber, and managing this manually during our busy fall season was overwhelming. With four technicians doing 10 blowouts a day (40 invoices daily), I couldn’t keep up. Blowout costs vary, so I had to calculate the 3% fee manually. Eventually, I gave up and just absorbed the fee, which hurt our bottom line.
We’re already paying Jobber fees for using their payment system, plus the 3% credit card fee. That adds up. Adding this feature would save time and money while making invoicing more efficient.
I hope Jobber considers adding it soon!
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