Customer Credit Balance

Am I the only one having issues with credit balances?

Every time one of our customers ends up with a credit on their file it becomes an issue. The credit doesn't automatically apply to their next invoice, and there doesn't seem to be any way to apply it. I always end up having customer service walk me through some clunky workaround that involves deleting payments, reopening invoices, and clicking through several screens. It always makes a mess in QBO that needs to be cleaned up too.

Each time I've talked to support they've given me the impression that it's abnormal for customers to credit like this. I don't get it. My company has credit with one of our suppliers right now. 

Examples:

• Customer accidentally overpays
• Customer wants to pre-pay
• Customer returns something and wants a credit rather than a refund
• I want just want to give them a credit for whatever reason to make them happy
• etc

This seems like a pretty normal thing to me. Every payment processor I've used prior to Jobber will just automatically apply credits to subsequent invoices.

It would be nice if, while creating the invoice, you could click "add deposit" and select something like "account credit".  

Since support has always given me the impression that I'm doing something wrong by allowing customers to have credit on their file in the first place (as if it's somehow completely avoidable), I don't suspect they have any plans of implementing an actual fix.

Is anyone else having this issue? If so, how are you handling it?