Forum Discussion
roselvaggio
21 hours agoVerified Community Coach
We absorb processing fees rather than adding a separate surcharge. We factor those costs into our annual rate increases every January.
We’ve also run campaigns encouraging clients to switch to ACH, but adoption has been challenging. A lot of our recurring clients simply prefer keeping their cards on file.
At our volume, processing fees are definitely significant ($29.7k YTD!!!), but we’ve found it easier to build them into our pricing rather than complicate the payment experience for clients.