Am I the only person having problems with invoices not syncing to Quickbooks due to duplicate invoice numbers? Our old software allowed a job prefix that would allow for unique invoice numbers per customer. I've tried using the assigned job number plus a digit for the invoice number but even that returned a duplicate number in QBO. Jobber doesn't appear to allow anything but numbers -- no hyphen, period, etc. How are you overcoming this?
Hi lorimallory , thanks for sharing this! You’re correct that Jobber only supports numerical invoice numbers. I can understand how frustrating it is when duplicate numbers prevent your invoices from syncing to QuickBooks Online.
We can help you get your invoice numbering set up to avoid duplicates. We’ll have a member of our Support team reach out to review your current setup and work through this with you.
If you're on the new QuickBooks Online integration, QuickBooks needs every invoice number to be unique, and Jobber numbers invoices upward from the highest invoice number in your account. Edit one invoice to a number above anything already used in QuickBooks (say 6004), and the next one becomes 6005, so the clashes stop.
For an invoice already flagged "Invoice number already in use", give it an unused number in Jobber, then retry it from the sync dashboard (Gear > Connected Apps > QuickBooks > Manage App > Sync Settings).
