Forum Discussion

lorimallory's avatar
lorimallory
Contributor 2
20 days ago

Invoice numbers and QBO

Am I the only person having problems with invoices not syncing to Quickbooks due to duplicate invoice numbers? Our old software allowed a job prefix that would allow for unique invoice numbers per customer. I've tried using the assigned job number plus a digit for the invoice number but even that returned a duplicate number in QBO. Jobber doesn't appear to allow anything but numbers -- no hyphen, period, etc. How are you overcoming this?

1 Reply

  • krista's avatar
    krista
    Jobber Support Team
    17 days ago

    Hi lorimallory​  , thanks for sharing this! You’re correct that Jobber only supports numerical invoice numbers. I can understand how frustrating it is when duplicate numbers prevent your invoices from syncing to QuickBooks Online.

    We can help you get your invoice numbering set up to avoid duplicates. We’ll have a member of our Support team reach out to review your current setup and work through this with you.