Jobber Disputes/Chargebacks
I've been using Jobber for almost seven years, and during that time, I've had about 25 customer disputes—cases where customers challenged their payment. Unless we work something out with the customer...
Forum Discussion
Hello, and thank you for the question. We are so sorry to hear that all of your past Jobber disputes have been lost.
Once a dispute is filed, Jobber will alert you and allow you to counter the dispute and submit evidence. Jobber submits the evidence directly as it is to the cardholder's bank for review. Jobber does not alter the evidence in any way.
We have an article on our Help Center that explains the dispute process, you can find that here.
Since it sounds like you are familiar with the chargeback process, you may also find this article from our Blueprint Community useful to you, as it highlights was to protect yourself from chargebacks in the future.