Where did the "COLLECT" button go from the invoice page?!?!

Question

Jobber apparently just pushed out a redesign of the Invoice UI, and where there used to be a "Collect" button (right next to "More..."), but now it's been gone for several days. I've reloaded several invoices, and unless I click the down arrow for "Save Invoice and..." I can't figure out how to collect money on open invoices, either to run a CC payment through Jobber payments, or to enter an external cash or check payment.
Seriously Jobber, this worked last week. Why keep redesigning and breaking things?

roger · Answer

It’s still showing on my end. You may want to clear your browser cookies or update your browser. Try signing out and logging back in as well.&nbsp;

julie · Answer

Hi Jeff, if you're still unable to see the "Collect Payment" button, please reach out to our Success Team directly as they are best equipped to assist here!&nbsp;

actualjeff · Answer

For any that also had this issue, leaving some bread crumbs for posterity... Solved.

It just took waiting on hold for Jobber Support for 40 min, but Simba was very understanding and helpful, solved my problem

Turns out that the Dev team decided there should be an extra, non-intuitive step. If you save an invoice without collecting at that moment, you now have to click the "..." /MORE button on the invoice page, then "MARK AS SENT", and the "COLLECT" button reappers

Forum Discussion

Where did the "COLLECT" button go from the invoice page?!?!

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