Forum Discussion

PestFreeCanada's avatar
PestFreeCanada
Contributor 4
1 day ago

Why does Jobber prompt me to add my email when sending invoices from my phone?

If I am sending an invoice or a job form via email on my phone, and I get to the screen that shows me the preview of the email, a prompt pops up that is asking me to add my email.

Does anyone else see this message? I don't need to send that email to myself as all that information is saved in Jobber already. Do I have a setting turned on that maybe I need to change?

1 Reply

  • krista's avatar
    krista
    Jobber Support Team

    Hi PestFreeCanada​ That’s not expected behaviour, thanks for flagging it. You shouldn’t be prompted to add your own email address when sending invoices or job forms from the mobile app if your email is already saved in Jobber.

    Because this sounds like it may be account or device-specific, the best next step would be to reach out to our Support team so they can help troubleshoot and get this resolved for you. They’ll be able to take a closer look at what’s happening and make sure everything is working as it should. Please reach out to our Support team at 1-888-721-1115 option 1 or support@getjobber.com

    Appreciate you bringing this up.