Why is invoice email not sending?

Question

I am new here and have been trying to send a couple invoices but the email has not gone through. I’ve tried it myself too and I’ve checked spam, confirmed the email address, and still nothing. It’s been a couple hours and I’m starting to get a little worried. Is there something I’m missing? Does it take a little bit? Thanks in advance for the help

jade · Answer

Hey William! Thanks for bringing this to the community.

If you account is new or still in trial, there's a chance that your emails are not sending due to a security feature. Our Success Team can help get this removed right away - you can call us 888-721-1115 ext 1, email mailto:support@getjobber.com, or send a live chat, by going to the ? in the top right-hand corner > chat with us.

All the best!

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Why is invoice email not sending?

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