Location timers still not working

Hi Ernie​ 

Hi there, this is a really common point of confusion, so you are definitely not alone here.

The key thing to check is that the general timesheet timer must be running first for the automated location timers to trigger. The location timers do not start a workday on their own, they only switch the timer from general time to job time once a technician arrives at a job site.

From what you described, it sounds like your team is clocking in at the office, which is exactly how it should work. After that, when they arrive at a job, the app should automatically move them from the general timer to the job timer. If the general timer is not running, the location timer will not kick in.

I also wanted to share that our team is actively working on stabilizing automated location timers. Improvements are underway, and a future app update will include fixes to make this feature more reliable. In the meantime, making sure everyone is running the latest version of the Jobber mobile app and has the correct location and battery settings enabled will help ensure the best possible experience. This help article covers the main troubleshooting steps for setup.

The feature is actively used by many teams, and once the general timer and phone settings are dialed in, the automated timers usually work well, and your team productivity report should start lining up much better.

Hope this helps.