Making calls from the Jobber app

We have a dedicated number with jobber and it works great for sending text messages to the customer. However, when you click on the phone icon to make a call it uses the mobile phones default phone n...

Roger
4 days ago
Real answer: NO
At the moment, there is no way for calls made from the Jobber mobile app to show the Jobber dedicated number as the caller ID. When a technician taps the call icon, the call goes through the phone’s native dialer and uses the technician’s personal phone number.
There are other options you can implement, but they depend on your company’s size and budget. For example, you can use a business phone system where employees make calls through a phone app using the company’s main number. This allows everyone in the office to see which calls are being made and keeps communication logged in one place. However, even with those systems, the main texting number will still be the Jobber dedicated number, while your company may also have a separate main office phone number for calls.
If you’re running a company, it’s also worth considering providing employees with company devices instead of having them use their personal phones for business. Many businesses give technicians tablets or company phones with data service and install the necessary communication apps on them.
You can also use internal communication tools like Google Chat, Slack, or similar apps to keep everyone on the team informed and connected.

A practical workflow fix many companies use:
Technicians only text customers through Jobber
If a phone call is needed, the technician notifies the office
The office staff makes the call using the company phone number

The office number then handles:
Callbacks
Scheduling
Follow-ups
This keeps all communication centralized and prevents technicians from becoming the main point of contact for customers.

Roger

Contributor 4

4 days ago

Real answer: NO

At the moment, there is no way for calls made from the Jobber mobile app to show the Jobber dedicated number as the caller ID. When a technician taps the call icon, the call goes through the phone’s native dialer and uses the technician’s personal phone number.

There are other options you can implement, but they depend on your company’s size and budget. For example, you can use a business phone system where employees make calls through a phone app using the company’s main number. This allows everyone in the office to see which calls are being made and keeps communication logged in one place. However, even with those systems, the main texting number will still be the Jobber dedicated number, while your company may also have a separate main office phone number for calls.

If you’re running a company, it’s also worth considering providing employees with company devices instead of having them use their personal phones for business. Many businesses give technicians tablets or company phones with data service and install the necessary communication apps on them.

You can also use internal communication tools like Google Chat, Slack, or similar apps to keep everyone on the team informed and connected.

A practical workflow fix many companies use:

Technicians only text customers through Jobber

If a phone call is needed, the technician notifies the office

The office staff makes the call using the company phone number

The office number then handles:

Callbacks

Scheduling

Follow-ups

This keeps all communication centralized and prevents technicians from becoming the main point of contact for customers.

Ernie

Contributor 3

4 days ago

Thanks Roger. That's what seems to be what we've adopted so that all calls go through the office.

Forum Discussion

Making calls from the Jobber app