Forum Discussion

Ernie's avatar
Ernie
Contributor 2
6 months ago

Not able to get auto location timer to work

I have not been able to get the auto location timer to work on my mobile device.  When I go to the app and try to toggle on location timers I get a pop up that says, "location timers are best used with an unrestricted battery.  Turn off all optimizations in your phone setting."

I have turned everything off that I know of but still get the error message.  I am obviously missing something but cannot figure it out.  I am using a google pixel 6 pro running android 16.

Can anyone give any input on how to resolve?

Thanks.

3 Replies

  • Roger's avatar
    Roger
    Contributor 3
    6 months ago

    Please let us know what devices you are using and the app its updated. ?

    • Roger's avatar
      Roger
      Contributor 3
      6 months ago

      Here's how to disable battery optimization for an app on Android:
      Open Settings: Go to your phone's settings menu. 
      Navigate to Apps: Find and tap on "Apps". 
      Select the App: Choose the specific app for which you want to disable optimization. 
      Access Battery Settings: Tap on "Battery" or "Battery Usage" within the app's settings. 
      Disable Optimization: Look for options like "Optimize battery usage", "Battery optimization", or similar wording, and select "Unrestricted" or "Not optimized". 
      Confirm: If prompted, confirm your choice. 

  • krista's avatar
    krista
    Jobber Support Team
    6 months ago

    Hi Ernie​ Thanks for reaching out and letting us know what you're experiencing. It sounds like you’ve already done a great job trying to adjust your settings, and we understand how frustrating it can be when the app still shows the same message.

    Roger​ has awesome suggestions here for next steps. 

    If you’ve already tried all of this and are still seeing the pop-up, our Success team would be happy to troubleshoot further with you. You can reach us at 1-888-721-1115 (option 1) or support@getjobber.com.

    We’ll help you get to the bottom of this!