I’ve run into this situation with property managers. That usually means one of two things:
- They genuinely don’t know
- They don’t want to anchor themselves too early
Either way, waiting on their number puts you in a weak position.
What’s worked better for me is flipping the conversation from “what’s your budget?” → “here’s how we price this.”
Instead of chasing their number, I walk them through how I arrive at mine.
For example, in my business (pet waste removal), I’ll break it down based on:
- Size of the property
- Frequency of service
- If they want only the common areas cleaned or if they need their pet waste stations maintained as well
- Problem areas that require extra attention
For window cleaning, your version might look like:
- Number of panes / buildings
- Accessibility (ground vs multi-story)
- Frequency (monthly vs quarterly vs one-time)
- Condition (maintenance clean vs heavy buildup)
Doing it this way positions you as the professional. If they say they don’t know their budget, I’ll say something like:
“No problem, most of the properties I work with aren’t sure upfront either. What I can do is put together a couple options based on what I typically see for a property like yours, and you can tell me what makes the most sense.”
Then I’ll present 2–3 options, not one price:
- A baseline option (bare minimum to get the job done right)
- A standard option (what most people choose)
- A premium option (more frequent / more thorough / higher touch)
This allows you to control the pricing conversation, you anchor the value of your service and you learn what they're willing to pay based on what they pick.