Forum Discussion
A couple of things that haven't come up in this thread yet.
Check the name on the profile. Your sign-off ends in Ltd., and Google's guidelines only allow legal terms like that when they show up the same way on your real-world branding. If your truck and cards just say the business name, I'd drop the Ltd. from the profile.
On the video, a few details to add to what's above. Google wants at least 30 seconds, taken through the Business Profile on your phone. Start with a street sign or landmark near where you're based. Keep other people's faces and any account numbers out of it. Review can take up to 5 business days. If it comes back rejected, open Review issues and re-record with everything from the first video plus whatever they flagged.
I work at Cairn Labs, where we help businesses get found in AI answers and search.