Asking for Reviews
I have always been pretty bad at asking for reviews when i finish a project and i am trying to change this moving forward. Is there a way to categorize customers by who has and has not given you a review? I will have my secretary call and email previous customers moving forward to give us a review but i want to make sure we mark this down so that we are not constantly asking the same customers.
Anyone have experience with RealWork?
Anyone here use RealWork? https://www.realworklabs.com/ Direct integration with Jobber. Among other things, they promise to improve your SEO in towns where you do jobs but you are not based and for services and jobs that are outside of what you categorize yourself as under your Google My Business. They create a map widget for your jobs that pulls in details, photos, and reviews. Google supposedly likes that content and you can also use that functionality to send job examples and case studies. They quoted me $500 / month for a six month contract. Seems a bit expensive but if it does what it says it can do, seems potentially worth it.Handling Negative Online Reviews:
Online reviews can make or break a business. I had a situation where a negative fb review was getting a lot of attention and comments on my Facebook, but by addressing the issue openly and professionally, I was able to turn it around. How do you handle negative online reviews? What communication strategies do you use to respond to these publicly while maintaining your brand's reputation?
