Hi BlueSkies
Thanks so much for sharing this, and for taking the time to provide such detailed context. It’s clear you’ve put a lot of thought and real-world experience into this, and your feedback around text communication really highlights an important use case. A 95% open rate is no small thing, and we absolutely understand the value that SMS can bring to customer engagement, especially at scale.
While Jobber currently supports two-way text messaging with individual clients, we hear you on the need for a more efficient way to reach multiple customers via text—especially for updates and promotions. I’ve made sure your request is shared with our product team as another strong data point for future consideration. You're not alone in this ask, and insights like yours help us prioritize what matters most to our community.
Thanks again for being part of the conversation, and for continuing to push us to improve!