Hi CarpetRand Thanks for sharing this. Keeping track of follow-ups and requests in one place is definitely important, especially when they are coming in from different channels like email and text.
I am curious how these requests are usually coming in. If they are coming directly from clients, have you tried entering them as Requests in Jobber so they are tied to the client and can be converted into quotes or jobs later? Some teams also use tasks on the schedule as reminders for follow ups or things that need to be completed on certain days.
Would either of those workflows help with what you are trying to track, or are you mainly looking for a dedicated task list that sits alongside your clients in Jobber? Your input is really helpful for our team.