Hi there! Kate from Jobber, here!
- Did you have your request form set-up as an assessment booking form or a plain old request form? If it was a request, Jobber doesn't automatically send a booking confirmation. If it was an assessment booking form (i.e. your client booked the time themselves) it would send them an automated email or text to confirm their self-booked time. It sounds like it was the former, but I wanted to check first.
- Did you move it around on the schedule or use any of the rescheduling features?
Once I know these two things, hopefully I can help figure out what happened.
