Kate’s questions about the form type and rescheduling action seem like the right place to start.
One distinction in Jobber’s current request and booking settings: a plain request collects preferred dates, while an assessment booking can reserve a slot. New assessment booking forms require approval by default, but the setting can be changed, so check your actual form.
The assessment guide says a slot awaiting approval is held but unconfirmed, and acceptance sends a confirmation. That does not identify which email your customer received or establish that dragging the appointment caused it.
A useful next check is the exact email subject and sent time, the form type, and whether the assessment was awaiting approval or already confirmed. Give those details privately to Jobber Support rather than posting customer information here. Until the cause is clear, I’d keep an internal placeholder separate from the customer’s agreed appointment time.
Disclosure: I’m Haitam from BizOpsPick, an affiliate-supported software research site. This is documentation-based, not a reproduction of your issue; I used AI assistance to prepare it.
