Forum Discussion
Building Trust Through Transparency
In my experience, being transparent with clients has helped build trust and long-term relationships. For example, I always make it a point to explain any potential delays or changes upfront. How do you ensure transparency in your communication with clients? What impact has this had on your business relationships?
7 Replies
Always transparent and upfront with clients about everything. A lot of clients appreciate quick communication and fast turnaround.
The quick turnaround is SO important!
Agreed!
I completely agree—being upfront about delays or issues can save a business a lot of misunderstandings. Do you find that transparency has led to more repeat business or referrals for you?
Agreed also, Tell the customer what's going on and build the trust
How do you balance that communication with trying to just get it taken care of for them. I find myself thinking: They don’t need the play by play, they hired us to take care of it.
It's up to you. Making sure people don't feel like you forgot about them is very important I have learned
