Forum Discussion

Erica_Krupin's avatar
Erica_Krupin
Jobber Ambassador
2 months ago

Building Trust Through Transparency

In my experience, being transparent with clients has helped build trust and long-term relationships. For example, I always make it a point to explain any potential delays or changes upfront. How do you ensure transparency in your communication with clients? What impact has this had on your business relationships?

  • Art's avatar
    Art
    Contributor 4

    Always transparent and upfront with clients about everything. A lot of clients appreciate quick communication and fast turnaround. 

  • julie's avatar
    julie
    Jobber Community Team

    I completely agree—being upfront about delays or issues can save a business a lot of misunderstandings. Do you find that transparency has led to more repeat business or referrals for you?

  • Steveq's avatar
    Steveq
    Contributor 2

    Agreed also, Tell the customer what's going on and build the trust

    • NewCreationsSea's avatar
      NewCreationsSea
      Contributor 4

      How do you balance that communication with trying to just get it taken care of for them. I find myself thinking: They don’t need the play by play, they hired us to take care of it. 

      • ATC's avatar
        ATC
        Contributor 2

        It's up to you. Making sure people don't feel like you forgot about them is very important I have learned