Forum Discussion
Handling Miscommunication with Clients
Miscommunication with clients can be a big challenge. I've had a situations where a client(s) misunderstood our weather policy, leading to dissatisfaction. How do you handle miscommunication with you...
Communication is key in every home service business. Majority of home owners who fire their prior company is not because is unsatisfied quality of work, but instead of lack or poor communication. Even if your policy of weather is clearly stated in the contract, always reach out to the client(s) when unexpected weather occurs. This shows the client that you actually care about them and are working on a plan for return.
