How do you deal with damage to your client's property?
Business owners try their best to avoid it but it happens and that's okay! Most importantly, it's how you respond and resolve these situations.
Forum Discussion
If there's damage to a client's property, the best move is to be upfront immediately. Take clear photos from multiple angles, note exactly what happened, and notify the client right away with an apology and a plan to fix it. Document everything for your insurance claim, and offer to cover the repair or replacement yourself if it's minor. Transparency builds way more trust than trying to hide it. Most clients appreciate honesty and will work with you if you're proactive. This can also significantly increase the probability that the client will seek your services for future needs and tell there friends too!