How do you deal with damage to your client's property?
Business owners try their best to avoid it but it happens and that's okay! Most importantly, it's how you respond and resolve these situations.
Forum Discussion
I just had this happen to me. The first step I took was to assess the damage and cost to repair, and immediately (because it was totally my fault) said I would get the damage repaired. Client said 'Thank you' and was appreciative of the honesty.
I just finished the repair (concrete curb damaged due to unexpected radius causing me to drive over and damage the curb), it took less than 30 minutes + $15 worth of 'quikcrete'-style concrete repair mix, and voila! All is well!
You handled that with integrity and professionalism! Owning up and taking responsibility right away goes a long way in maintaining client trust. It’s great that you were able to address the issue quickly and find an affordable solution—it’s always a relief when a repair is straightforward!
Thanks for sharing—it's a good reminder of the value of honesty and quick action.
