How do you deal with damage to your client's property?
Business owners try their best to avoid it but it happens and that's okay! Most importantly, it's how you respond and resolve these situations.
Forum Discussion
I just went through this on a job that should have been a lay up. What I've learned through the years is it really takes either/ both time and money to fix so not to get too worked up over it. If you're in business long enough, you'll have wasted both time and money many times and it comes with the territory. Though you can't get your time back, you can earn more money so just fix the problem correctly and get over it. First thing we did is take full responsibility for the mess up. Though I wasn't the one that made the mistake, it's my organization and it's my responsibility. Then we present with a couple solutions. Then we ask them what they'd prefer to do. Ultimately you need to do right by them. If you vetted your customers well enough, they won't try and take advantage of the situation. If they try to take advantage, just do the fairest thing possible so you can sleep at night.
That last line says it all. Do the fairest thing possible so you can sleep at night.
Taking full responsibility, even when it wasn't your mistake, is the mark of a great leader and business owner. Thanks for sharing this experience, especially right after living it. 🙌